COVID-19 INFORMATION FOR
KEG AND CASE GUESTS


Keg and Case is opening with limited hours to ensure enhanced cleaning procedures are met and our tenants are successful.

Hours


Due to the current executive order, the market is temporarily closed.

We’ve gone inside out!


In addition to opening up the inside of Keg and Case to the public we have expanded many our offerings into our expansive OUTDOOR space! Before you head over to Keg and Case here is what you can expect:

Seating

We’ve moved inside out! There is no seating inside the market. All seating is physically distanced outside under shaded tents in our expansive patio, park, and parking lot.

Restaurant & Brewery Service

All Keg and Case restaurants offer a to-go style of service for you to enjoy on our patio and do NOT require a reservation unless you are looking to have a brew or a cocktail at Clutch Brewing Co. or Revival. Both these merchants are accepting ‘walk-up’ reservations for their outside dining (and drinking!) experiences.

Physical Distancing

Floor markings and signage throughout the entire Keg and Case indoor/outdoor site have been installed within the market to provide customers with the most up-to-date physical distancing guidance.

Sanitation Stations

Touchless sanitation stations have been installed throughout the entire indoor and outdoor property.

Increased Cleaning

Frequent sanitization has been increased to ensure the entire indoor and outdoor Keg and Case Market is as safe and sanitary as possible.

Wear a Mask

All tenants and their employees are required to wear masks, as well as all customers shopping within the market per Mayor Carter’s requirement for all customers in St. Paul to wear masks within all public indoor establishments.

Safety Plan

Learn more about Keg and Case's complete safety plan at the bottom of this page.

FAQs: General Keg and Case Reopening Questions


Q: When is Keg and Case reopening?

Keg and Case will reopen beginning Friday, June 19. Our restaurants will be offering counter service, take out, curbside pickup and grab + go items. Enjoy with friends and family on our patio, there is NO need to make a reservation, unless you are looking to have a brew or a cocktail at Clutch Brewing Co. or Revival. Both these merchants are accepting ‘walk up’ reservations for their outside dining (and drinking!) experiences. Keg and Case tenants are adhering to all State of Minnesota guidelines for reopening which includes having a COVID-19 safety plan in place, and working to keep their employees and guests safe. Our customers also play a key role in our reopening strategy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and – most importantly – staying home if they are sick. By working together, we can ensure that Keg and Case opens safely for all employees, tenants, and customers.

Q: Is everything at Keg and Case opening on June 19?

Not all, but most. 90% of Keg and Case tenants will be reopen. It will take time to fully reopen all Keg and Case retail stores and restaurants.

Q: What are Keg and Case’s Hours?

Beginning June 19, Keg and Case’s hours are Thursday - Saturday 11am - 8 pm and Sunday 11am - 5 pm. Some restaurants may have extended hours – be sure to check our merchant page for information on individual merchants.

Q: What stores will be open on June 19?

We are excited that 90% retail stores and restaurants will open on June 19th, with additional tenants opening in the following days. For a complete list of open tenants visit our merchant page.

Q: Will restaurants and Clutch Brewing Co. also open on June 19?

Yes, our restaurants will be open and offering counter service, take out, curbside pickup and grab + go items. All Keg and Case restaurants offer to-go style of service for you to enjoy on our patio and do NOT require a reservation, unless you are looking to have a brew or a cocktail at Clutch Brewing Co. or Revival. Both these merchants are accepting ‘walk up’ reservations for their outside dining (and drinking!) experiences.

FAQs: Cleanliness and Health


Q: What are you doing to make sure the Keg and Case is safe to visit?

Our top priority is to keep customers, tenants and team members safe, and we have been working with state and federal organizations and agencies to determine the very best industry practices to help us do that. In short, guests will notice a lot of signage, floor and wall graphics, digital messaging, stanchions, cleaning personnel, sneeze guards and face masks throughout our facility. Although the market may look a little different, we know you will be greeted by a warm smile – even if it is from behind a protective shield or mask. Our guests also play a key role in keeping Keg and Case safe by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick. By working together, we can ensure that Keg and Case opens safely for all employees, tenants, and guests.

Q: Are masks required to be worn while visiting Keg and Case?

Yes, per Mayor Carter’s order going into effect on June 1, while you are shopping INSIDE of Keg and Case masks or face coverings are required. While enjoying our outdoor dining space customers are not required to wear a mask. This is one easy way guests can join us in keeping the Keg and Case safe. Remember, the masks aren’t meant to just keep you safe, they are meant to keep others around you safe.

Q: What are you doing to keep your employees safe?

The safety of everyone in Keg and Case is our top priority. You can learn about the many things we are doing to keep everyone safe by visiting Keg and Case Safety Plan at the bottom of this page. Our comprehensive safety plan addresses workplace/employee safety protocols. New protocols include masks, gloves and hand sanitizer, providing additional cleaning supplies, and requiring all tenants and employees to receive a pre-shift temperature and health check. We also are requiring safety plans from our tenants and encouraging them to have workplace/employee safety protocols in place prior to reopening.

Our guests also play a key role in keeping people safe and healthy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick.

Safety and Crowd Questions


Q: How are you going to manage crowding and pedestrian traffic flow?

We have a detailed plan that will help to keep Keg and Case safe for everyone and make sure visitors never feel unsafe or crowded in our market. Keg and Case has one clear entrance and once clear exit point to help with traffic flow which is guided by clear signage to indicate which doors will be used. Social distancing graphics on the floors will be used throughout the market and outside of tenant spaces to manage traffic flow and entry into individual stores. All seating has been removed from inside of the building and is physically distanced outside on our expansive patio.

Q: Will there still be places to sit and enjoy food?

Yes, as one of our strategies to enforce social distancing, all seating inside of Keg and Case has been moved to outside and are physically distanced on our expansive patio, park and parking lot area.

KEG AND CASE SAFETY PLAN: Tenant & Guest Health


PHYSICAL DISTANCING

Guests will be advised to practice physical distancing as they make their journey through our indoor and outdoor property. This will be accomplished with direct messaging, signage and placement of physical separation devices. These items will be placed at the high-volume touchpoints. Keg and Case will reopen with all of our common area furniture moved into our expansive outside seating areas. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. Employees will be encouraged to remind guests of the importance of physical distancing. As a property, we will comply with all government mandates as related to staggered openings and occupancy.

SEATING

All seating has been removed from inside Keg and Case market and are physically distanced throughout our outdoor patio, park and parking lot space. Most seating is under shaded tenting.

HAND SANITIZER

Hand sanitizer dispensers, touchless whenever possible, will be placed near all high-volume property touchpoints, decision points and employee entrances.

FRONT OF HOUSE SIGNAGE

There will be health and hygiene reminders throughout the entire site.

BACK OF HOUSE SIGNAGE

Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose of masks, use of gloves (in positions deemed appropriate), wash hands, cover sneezes and to avoid touching their faces.

MASKS AND GLOVES

We will require all front-line staff to wear masks when working in Keg and Case. We will encourage all other guests to wear masks during their visit as recommended by the CDC.

SALES COUNTER

All tenants will be encouraged to follow guidelines for effective separation of employees and guest at the point of sale with the installation of plexiglass separation devices, queue line indicators, stanchions as necessary, use of masks and gloves and sanitization of touchpoints between guests.

TENANTS QUEUING

All tenants have clearly marked ‘stand here’ floor decals to que guest lines within their spaces.

PACKAGE HANDLING

Tenants should follow the latest guidelines on the handling and processing of inbound/outbound packages.

SAMPLING

Tenants have eliminated product sampling or tasting.

CLEANING

All tenants will be required to increase their frequency of cleaning and sanitizing with an emphasis on frequent contact surfaces.

EMPLOYEE AND GUEST HEALTH CONCERNS

Our tenants and employees have been given clear direction regarding our expectations should they develop symptoms of COVID -19. If symptoms have been present within 72 hours of their shift start time, we require the following of our employees

  1. Do not come to work.
  2. Contact your physician, primary care clinic or utilize a Tela-doc to discuss your medical situation.
  3. Follow the direction and lead of your clinic (further testing and/or quarantine).
  4. Contact Keg and Case management and report your situation.
  5. We will be ready to provide support to our tenant or employee. If an employee encounters a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19, we request they notify their supervisor immediately.
  6. Any employees who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify Keg and Case management.

PRE-WORK SCREENING

Upon reporting to work all Keg and Case and tenant employees will go through a mandatory health screening process. This will include a temperature check and completion of a health survey. Any employee showing signs or symptoms of COVID–19 or flu-like symptoms will be directed to return home.

CASE NOTIFICATION

If we are alerted to a presumptive case of COVID-19 at Keg and Case, we will work with the St. Paul Public Health Department and follow the appropriate actions as recommended by this governing agency.

KEG AND CASE SAFETY PLAN: CLEANING & PROTOCOLS


CLEANING PRODUCTS

Keg and Case utilizes cleaning products and protocols which meet EPA guidelines and have rapid contact/kill times. These products are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure we have an uninterrupted supply of these cleaning supplies and the necessary personal protective equipment (PPE).

PUBLIC SPACES AND COMMUNAL AREAS

The frequency of cleaning and sanitizing has been increased in all public spaces with emphasis on frequent contact surfaces including, but not limited to, entry doors, elevators and elevator buttons, stationary hand rails, seating areas, restrooms, ATM, transaction points, queue rails, etc. Property will have reduced operating hours upon re-opening to allow for additional sanitation to take place during off hours.

BACK OF HOUSE

The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on the following; employee entrances, restrooms, any shared workspaces.

PERSONAL HYGIENE

Signage has been placed in all public and back of house restrooms reminding our guests and employees of the best practices published by the CDC.

SHARED EQUIPMENT

Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes but is not limited to; phones, radios, computers and other communication devices, payment terminals, food service tools, engineering and maintenance tools, cleaning equipment and tools, shared keys, time clocks and all other direct contact items used throughout the property.

BUILDING RECOVERY PROTOCOL

In the event we are notified of a presumptive case of COVID-19 by a government entity, employee, guest or tenant, we will notify the appropriate public health office and take the necessary steps for sanitization and disinfecting. This will include an enhanced sanitization/disinfectant protocol by our internal team and/or a licensed third-party expert if necessary.

AIR FILTER AND HVAC

Although there is no concern that COVID-19 transfer can take place through the mechanical system, Keg and Case will continue to practice pro-active maintenance in these areas of the operation.

ELEVATORS

Usage of elevators will be restricted to those guests with limited mobility, wheelchairs and strollers. Occupancy will be limited to one occupant or one family group.

KEG AND CASE SAFETY PLAN: PHYSICAL DISTANCING


Throughout the property, we will endeavor to meet or exceed state and local health authority guidelines on proper physical distancing.

PHYSICAL DISTANCING ENTRY POINTS

Dividers and signage will be installed at entry points requiring incoming and outgoing traffic to separate and direct traffic flow. A portion of the doors in each entry point will be taken out of service to limit contact. The interior set of doors in each vestibule will be held open to limit contact.

QUEUING

Any area where guests or employee queue will be clearly marked for appropriate physical distancing. This will include but not limited to elevators, ATMs, and retail/food sales counters.

SALES COUNTERS

Plexiglass separation guards will be installed at all active point of sale locations to separate the guests and employees. In areas where multiple points of sale are located, we will eliminate adjacent point of sales to allow for required guest and employee separation.

COMMON AREA SEATING

Common area seating will be removed from the property. We will retain some seating throughout the property for those guests that may need a break during their visit. This seating will be clearly identified and reserved for those guests with the greatest need.

ELEVATORS

Elevators will be clearly marked as reserved for guests with ADA needs, strollers or other physical limitations that prevent them from using escalators. The usage of elevators will be limited in occupancy to one occupant or one family group.

PUBLIC RESTROOMS

Signage will be placed at the entrance and throughout each restroom reminding guests of the importance of physical separation. The urinal/toilet flush valves, sink faucets, soap dispensers and hand dryers are all touchless devices.

WALKWAYS

Directional floor decals and line meters will be used to promote safe traffic flow in the property.

LIMITED EVENTS ON PROPERTY

Large events and activities that draw big crowds have been postponed. All events will be reviewed on a case by case basis with a focus on our ability to ensure proper physical distancing and reduce risk.

REDUCED OCCUPANCY

As a property, we will comply with all government mandates as related to staggered opening and established 250 person max occupancy requirements for our property, including common space, retail space and restaurants. Each area of our operation will be reviewed to ensure the proper capacity based on guest-accessible square footage. Necessary adjustments will be made if areas are closed or adjusted on a temporary basis. Property occupancy will be calculated using electronic door counters at the designated entrance and exits.

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